Professional home survey
We at KDCUK pride ourselves on the excellent level of customer service that we strive to maintain. The task of kitchen planning through to the installation stage is a complex process. Close attention to detail is required from the initial design layout through to the ordering and delivery process.
A typical outline of our service on a German kitchen supply from the first point of contact is as follows:
A design visit takes place at the client's site address. The client lets us know the type of kitchen they are interested in (eg, white gloss) and the relevant sample doors / worktops are taken.
The kitchen is designed and priced for the client. If the client is happy and an order is placed, the client will receive a copy of the design plan and itemised parts list.
A copy of the plans will be scanned to our system and a file will be opened. A copy will be provided to our technical surveyor.
The client will be contacted by our surveyor within 72 hours from the point of order and a mutually convenient time for our surveyor to visit the site will be made. Irrespective of whether the client is purchasing their appliances through us or elsewhere, we ask that the model numbers are provided to our surveyor so that the kitchen is manufactured accordingly.
The Surveyor will re-draw the plans a final time, incorporating any amendments the client may require. After the plans are signed by the client and a delivery date is requested, the kitchen design will be ordered in Germany by the surveyor.
The German manufacturers will check the design and re-draw the plan with their own elevations and supply back to KDCUK, which we pass on to the client and the installers (whether they be the clients own or KDCUK installers). This helps to simplify the fitting greatly and also ensures the accuracy of the manufacture is absolute.
A letter of confirmation of delivery will be sent to the client.
The delivery is scanned by our own employees and the German delivery drivers unload unit by unit off the lorry and we also number check every item in order to check the delivery is 100% complete. Our suppliers have a 99.3% accuracy rate in complete deliveries. This is the very highest in the industry across Europe.
On the agreed date of delivery the kitchen will be checked back on to the van by our warehouse supervisor and delivery drivers, specialist in handling kitchen units. We always supply two men so that our clients can let us know where they want the kitchen placed and will not be asked to lift any units.
The client has a beautiful new German kitchen!
designing
Contrary to the dated 'hard sell' approach, our designers are trained to listen to your requirements and ideas. Once the kitchen measurements have been taken you will then have a professional kitchen design plan drafted and be given a free no obligation price which will be inclusive of any appliances.
appliances & accessories
Choose from a long list of leading brands for your appliances including Neff, Bosch, Smeg, Newworld, Blanco, Rangemaster, Electrolux and many more.
We also provide a huge range of kitchen accessories including carousels, magic corners, larder baskets, bottle racks, vegetable baskets, pan drawers and lighting.
after sales service
We will always check after installation of the kitchen to ensure that you are entirely happy. We obtain many customers through recommendation as we are aware that professional and personal after care is a crucial part of the service.