These terms and conditions apply to the contract in accordance with KBSA Compliance / Codes of Practice. The ‘Company’ means ‘KDCUK LTD’ and the ‘Client’ or ‘Customer’ means the Company’s client or customer purchasing the goods.
The contract is formed when a full or part deposit has been paid by the client. The contract is between the company and client solely.
Our quotation is based on the prices ruling at the time of the contract. Once an initial deposit is paid by the client the price agreed with the company will stand for a minimum of 12 months. The client will be notified in writing of any price increase after the expiry of the 12 month period.
All quotations are based on the fact that all surfaces, walls, floors, structural, electrical, gas, water and other services are or will be made fit for the purpose designated in the contract unless otherwise specified. Should such surfaces or services be found to be unsuitable during the course of a survey the customer will be advised in writing of the reasons for any additional cost to the contract price and will have the right to cancel the contract.
If such surfaces or services are found to be unsuitable during installation then the customer will be advised in writing of the reasons for any additional costs and will bear the additional costs, over and above the quotation, in order that such items are made fit for the contract to be completed. Any such price increases will be limited to the unavoidable result of defects. All quotations are inclusive of VAT unless otherwise advised.
We rely on the information supplied in the manufacturer’s literature and where there is a variation to the specification of products featured we will advise you of this at the point of purchase. If a product is discontinued by the manufacturer or supplier the company will notify the client in writing within five days of being made aware.
3. Plans and Designs
The plans and designs used to prepare the quotation are the property of the company until such time that the final balance for the contract has been paid. The company will not part with plans and designs until a deposit for the kitchen has been paid.
The plans and designs are for guidance purposes only and if Computer aided design is used then this is subject to additional colour variations. The final plans prepared by the surveyor will always be considered the ‘final plan’ and supersedes that of the initial plans and designs prepared by the kitchen designer.
It is the responsibility of the client to check all details of the final plans and designs before confirming acceptance. The plan and design cannot be altered without additional cost applying once the client has confirmed acceptance of the final plans with the surveyor.
On a supply only order we recommend the client asks their installer to carry out a ‘pre-installation’ survey in conjunction with the surveyor’s plan and design.
Please check with us to view our current KBSA membership certificate as this will confirm our participation of one of the KBSA Consumer Protection Schemes (ConsumerCare or ConsumerCare Plus).
We will not ask you for more than a 25% deposit. If you pay more than a 25% deposit you will lose the protection of the Consumer Protection Scheme. Your deposit will be registered with the Consumer Protection Scheme as soon as a delivery date is established as this will then meet their criteria.
Our membership criteria states that as a member we must not ask for more than a 25% deposit thereby ensuring that customers are covered by ConsumerCare or ConsumerCare Plus. This means that deposits up to a maximum of 25% of the total contract price are covered by the scheme once registered. Full details are on their website www.kbsa.org.uk
Once the deposit has been paid the customer can request to cancel and will receive a full refund within a seven day cooling off period from the date of the payment. If plans have been sent to the customer prior to the cancellation request a fee of £350 + Vat will be deducted. If a surveyor has been instructed and visited a further £350 + Vat will be deducted. After the seven day cooling off period has expired the company will not refund the deposit. The balance of the contract will be payable 14 days prior to delivery of the goods. The goods remain the property of the company until such time as they are fully paid for.
In terms of the installation costing a 15% deposit will be required by the company once an installation commencement date has been confirmed by the company after the surveyor’s visit. The balance thereafter will be split 50% on day 1 of the installation and 50% on satisfactory completion, direct to the installer.
The company will make every effort to ensure that delivery dates and installation start dates are adhered to but if there are delays beyond the reasonable control of the company, then it will advise the customer and agree revised dates. The company will not be liable for any requests for compensation for any delays to deliveries or installations for matters that are beyond their control.
If any items are damaged then they will be replaced free of charge as long as the company is advised within a reasonable time of the delivery or commencement of the installation.
Some replacement items may be subject to delay if they have been specially ordered or commissioned for the contract.
Should the customer give reasonable notice that they are unable to commit to the agreed delivery and installation schedule then the goods may be stored at the delivery warehouse and a charge will be made for storage.
On a Supply Only order the company will not be responsible for the cost of any return visits required by the customer’s installer for any remedial items claimed.
6. Natural Materials
Furniture with wooden components or covered with wood veneers will display a variety of natural grain, knots and colour characteristics that is typical of the type of timber chosen, some of which will not appear in photographs or samples of the furniture range. Granite and Quartz worktops originate from naturally occurring materials and there will be variations in colour and veining between the worktops and any photographs or samples.
The kitchen units are guaranteed for 5 years from the date of delivery. This guarantee excludes every day wear and tear and any damage caused after installation of the kitchen. Any parts claimed under guarantee during the 5 year period will be inspected by the company. A separate installation charge will apply if the client requests that the
company install the part(s) claimed under guarantee.
Installation is guaranteed for 12 months from the date of installation.
Any electrical or gas appliances will be covered by the manufacturer’s warranty. The company recommends that the client registers all appliances with the manufacturer as soon as possible after delivery. Any guarantees confirmed by the supplier will be dependent on full payment of what is legally due.
8. Customer’s responsibilities
Aside from the customer’s responsibilities outlined in section 3, it will be the responsibility of the customer to ensure, in writing, that they have obtained any necessary consent or planning permission necessary for the installation to commence. The Company will not be responsible for any damage or loss to the customer caused by any failure to obtain such consents.
These terms and conditions will apply only to United Kingdom.